Patience & Quality & Delivery
Please keep in mind that all of our products are HANDMADE from SCRATCH and require great effort to deliver quality product to our customers daily. Outside of the normal delivery of products, we also service vendors, personal engagement's, etc. Your order will be made in the order received. Please give us time to create amazing service & product for you. Your order will always be freshly made & NEVER Shelf made. :)
Due to the nature of our product, NO RETURNS WILL BE ALLOWED. If you receive the WRONG AND/OR missing an item, please SEND a picture of your PACKAGE & PRODUCTS to HeavenOnEarthlove@yahoo.com. Once we have confirmed, we will send you a confirmation package within 7 days. Please note, you have 48 hours from time of delivery to send verification to us. If outside the 48 hours, we will not guarantee product replacement, no exceptions.
Please keep in mind that your order is freshly made! So once your order is placed in line, we will make it in the order received. Orders typically take between 7 to 12 days.
You will receive a email confirmation once your order is getting ready to be shipped. It will have your tracking information as well.
Heaven On Earth Organics is NOT responsible damaged or stolen packages. Please make sure that you list the CORRECT ADDRESS for your shipping! We will NOT be responsible for RE-Shipping your package. That cost will be your expense. No Exceptions.
Winter Time Delivery: Please note that you have $50 insurance with your package. If for some reason you never receive your package, please file a claim with USPS. I CANNOT ASSIST with this. Heaven On Earth is NOT responsible for late packages for weather delays. Please contact USPS.
Frozen Scrub or Butter??!!
Please note that with the change of weather & the nature of the ingredients in your body butters & scrub, they may get hard. For the scrub, all you need to do is place the entire scrub in hot water. It will melt back to its perfect consistency. As for your body butter, please just let it sit in room temperature. It will be the perfect consistency after a couple of hours.