Shipping Policy

*How long does shipping take?

~Please refer to the Shipping/Returns Page for more details. Shipping usually occurs the week after the product is ready on Tuesday and Thursday.

Do you have more questions? Contact us using the contact form on our site!


In light of recent developments, and as a effort to support social distancing our store location is still open. But you will have to use our website to pre=order & pick up if you are local..  If you would like to customize a special order, please call us at 317-496-1002 or email us @ We will be happy to take your personalized order over the phone or email.

Please stay safe! 

Patience & Quality & Delivery
Please keep in mind that all of our products are HANDMADE from SCRATCH and require great effort to deliver quality product to our customers daily. Outside of the normal delivery of products, we also service vendors, personal engagement's, etc. Your order will be made in the order received. Please give us time to create amazing service & product for you. Your order will always be freshly made & NEVER Shelf made. :) 

Due to the nature of our product, NO RETURNS WILL BE ALLOWED. If you receive the WRONG AND/OR missing an item, please SEND a picture of your PACKAGE & PRODUCTS to Once we have confirmed, we will send you a confirmation package within 7 days. Please note, you have 48 hours from time of delivery to send verification to us. If outside the 48 hours, we will not guarantee product replacement, no exceptions.

Please keep in mind that your order is freshly made! So once your order is placed in line, we will make it in the order received. Orders typically take between 7 to 21 days of PROCESSING, NOT DELIVER.. Once shipped, orders are shipped w/ 2 day service. 
 You will receive a email confirmation once your order is getting ready to be shipped. It will have your tracking information as well.
Heaven On Earth Organics is NOT responsible damaged or stolen packages. Please make sure that you list the CORRECT ADDRESS for your shipping! We will NOT be responsible for RE-Shipping your package. That cost will be your expense. No Exceptions.